What Does This Privacy Policy Cover?
Nowspin places the highest priority on protecting the personal data of users in Bangladesh. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure. By using our platform, you are considered to have agreed to the terms of this policy. This policy has been drafted in compliance with applicable laws and regulations in Bangladesh. nowspin reserves the right to update this policy at any time, and users will be notified of any changes.
Our Terms & Conditions and Responsible Gaming Reading this policy alongside the full policy will give you the complete picture. If you have any questions, FAQ Find answers by category.
What Types of Data Do We Collect?
Various types of information are collected when you register and use nowspin, which helps improve the platform and enrich your overall experience. Below is a detailed breakdown of the data we collect.
Account Information
During registration, we collect your full name, email address, mobile number, date of birth, and residential address. This information is essential for age verification and identity confirmation. National ID or passport details may also be requested where legally required. This data helps keep your account secure and supports responsible gaming.
Device & Browser Information
The device, operating system, and browser you use to access the platform are recorded automatically. Your IP address, screen resolution, and device ID may also be collected. This information is used to troubleshoot technical issues, prevent fraud, and improve the mobile experience.
Payment & Financial Information (BDT)
Mobile banking numbers (bKash, Nagad, Rocket) and transaction reference details are collected during deposits and withdrawals. Full card numbers and bank account details are never stored on our servers. All BDT transactions are processed through encrypted channels, and transaction history is retained to detect financial irregularities.
Usage Data & Behavioral Data
Logs are kept of which games you played, how long you spent on the platform, which pages you visited, and what bets you placed. This data helps us understand user preferences, deliver a personalized experience, and support responsible gaming oversight. These logs may also serve as evidence in dispute resolution.
How Is Your Information Used?
Nowspin uses your personal information only for specific, legitimate purposes. We never sell or transfer your data to third parties unnecessarily. The detailed purposes are outlined below.
- Account Management: To complete registration, login, password recovery, and account verification processes.
- Payment Processing: To verify deposit and withdrawal requests and confirm BDT transactions.
- Customer Support: To provide fast and effective support for complaints, questions, and issue resolution.
- Fraud Prevention: To detect suspicious activity, multiple accounts, and irregular transactions.
- Personalized Experience: To show you game suggestions, promotional offers, and betting information tailored to your preferences.
- Legal Obligations: To comply with applicable laws, regulations, and directives from regulatory authorities in Bangladesh.
Nowspin never sells your data to third-party advertisers. We follow a strict data minimization policy — only collecting what's necessary — and securely delete data once it's no longer needed.
When Is Your Information Shared with Third Parties?
Nowspin does not sell your personal data to any third party for commercial purposes. However, limited information may be shared with trusted partners in specific circumstances where it is essential for operating our services. In every such case, we ensure that third parties adhere to our privacy standards and use the data solely for its intended purpose.
Payment Processors
Mobile banking providers such as bKash, Nagad, and Rocket receive only the information needed to process transactions. These providers follow their own privacy policies and use your data solely for payment verification.
Legal Authorities
We are legally required to provide information under court orders, lawful requests from law enforcement agencies, or applicable laws in Bangladesh. In such cases, no data beyond what is strictly necessary will be disclosed.
Technology Service Providers
Trusted technology partners involved in hosting, security scanning, and technical support are granted limited access to your data. These partners operate under strict confidentiality agreements and are prohibited from sharing your information with any third party.
Game Providers
Licensed game providers within nowspin's game library may have limited access to gameplay history and betting data. This information is used solely to ensure fair play and accurate prize distribution.
Important: nowspin never sells your data to advertisers, marketing agencies, or any other commercial entity. In every instance of data sharing, we follow a minimal disclosure policy and always prioritize user interests.
How Long Is Your Data Retained and How Is It Protected?
Data Retention Policy
Nowspin retains your account information for as long as your account remains active. Even after an account is closed or deleted, certain data may be kept for up to five years to meet legal requirements or resolve disputes.
Financial transaction records must be retained for the period required under Bangladesh's financial regulations. Once that period expires, the data is permanently deleted using secure methods.
Outdated or unnecessary data is regularly reviewed and removed from our systems, reducing data risk and keeping us aligned with our data minimization policy.
Security Measures
Nowspin uses industry-standard security technology to keep your data safe. All data transmissions are protected via SSL/TLS encryption, and sensitive information stored on our servers is secured with strong encryption.
Passwords are never stored in plain text — they are converted using strong hashing algorithms. If any unusual login attempts are detected on your account, automated security alerts are triggered immediately.
Our security team conducts regular system audits and vulnerability assessments. In the event of a data breach, the relevant regulatory authorities and affected users will be notified as promptly as possible.
Your Rights & How to Reach Us
Nowspin believes you should have full control over your own data. We are committed to upholding the rights described below for every user. To exercise any of these rights, please contact our support team.
Right to Access Information
You may request a copy of your personal data held by us at any time. We typically respond to such requests within 30 business days. Your data can be provided via email or through your account.
Right to Rectification
If any of your stored information is incorrect or needs updating, you can request a correction. Some details can be updated directly from your account settings — for anything else, contact our support team.
Right to Erasure
You may request deletion of your data at the time of account closure. If certain information must be retained for a defined period due to legal obligations, we will inform you accordingly. All remaining data will be permanently and securely deleted.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be restricted or paused. Your data will remain stored but will not be processed further. To opt out of marketing communications, update your marketing preferences in your account settings.
Policy Change Notifications
If any significant changes are made to this Privacy Policy, you will be notified via your registered email address or through a notice on the platform. You will have the opportunity to review the changes before they take effect. Continued use of the platform after the changes go live will be considered acceptance of the updated policy.
Contact Support
For any privacy-related questions, requests, or complaints, please reach out to our dedicated support team. We aim to respond within 48 hours on business days, Bangladesh time.
Email: support@nowspin.ws
Play Safe, Enjoy with Peace of Mind
Keeping your data safe is our top priority at nowspin. Millions of players across Bangladesh trust us because we never compromise on transparency or security. Join today and enjoy a safe, rewarding gaming experience.